FAQs

How soon can I get an appointment at Southmount/Halton Physiotherapy?

Our best effort will be made to book you within 2 business days at a mutual convenience.

How do I make an appointment?

Call 1-855-PHYSIO9 (749-7469) or Book online

Do I need a Doctor’s Referral?

No, a doctor’s referral is not required to book an appointment with any of our health practitioners. However some insurance companies may require a doctor’s referral in order to receive reimbursement for the services.

My doctor referred me to another physiotherapy clinic; can I come to your clinic instead?

Yes you may choose your own therapy clinic.

What to expect from my first treatment session?

Physiotherapy

  • When you see a physiotherapist, he or she will complete an extensive assessment that may include your health history, evaluation of pain and movement patterns, strength, joint range of motion, reflexes, sensation and cardiorespiratory status.
  • In addition physiotherapists may examine relevant x-rays, laboratory tests, medical records and surgical notes to better tailor your treatment.
  • Wear shorts, tank tops, comfortable cloths and footwear
  • You may also meet and work with a certified Kinesiologist

Massage

  • When you see a Registered Massage Therapist (RMT), you will complete a medical case history form and discuss your treatment goals and reasons for seeking care. An individualized treatment plan will be developed between you and your therapist based on your needs. Your RMT will discuss treatment techniques that will be used. The treatment can be changed any time you wish and will be reassessed at an appropriate, agreed upon time. The length of your treatment can be discussed with the massage therapist and can range from 30 minutes to 60 minutes. So book your assesment today and put yourself at ease! Your muscles will thank-you!!

How long will the treatment session be?

Physiotherapy

  • Initial assessment length 45min - 1 hr
  • Subsequent sessions range from 30-45min

How do I pay?

Our services are not covered by OHIP. There are several methods of payment:

  • Extended Health Insurance Plans
  • Motor Vehicle Insurance Plans
  • Disability Insurance
  • WSIB
  • Personal Payment – an income tax deductible receipt is provided

Are the professionals at your clinic certified?

Yes. In order to practice in Canada, physiotherapists, chiropractors, and massage therapists must be registered with their respected colleges. We only employ registered professionals at Southmount/Halton Physiotherapy Centre.

Is my family doctor notified about my assessment results and progress?

During the initial assessment you will be asked if you want this information shared with your doctor. With your written consent we will send over an initial assessment letter and provide your doctor with regular progress notes.

How many sessions will it take for me to recover from my condition?

After the physiotherapist completes a detailed assessment, and your condition is diagnosed, your therapist will work with you to formulate a personalized treatment program based on your goals. Therefore the frequency and duration of your treatment will depend on the outcome of the initial assessment and will be discussed with you at that time.